Reference

How We Handle Your Information

When you open an account or use our lobby, we collect and protect the data needed to verify your wallet, process deposits through bKash, Nagad and Rocket, and keep your sessions secure.

Account data protectedWallet verification recordsSession security layersData access on requestRetention limits applied
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k222 How We Handle Your Information
DATA QUESTIONS

Contact Us About Your Privacy

If you want to see what data we hold, request deletion of records we no longer need to keep, or ask how we use your information, reach us through live chat or email. Our team will confirm your identity using your registered mobile number or wallet details, then provide the information or process your request within the timeframe local data-protection practice expects.

Team online

Live Chat

Open the chat icon in the bottom corner of any page. Our agents verify your account using your registered mobile number, then answer data questions or start a formal access request if you need records exported.

Email Support

Send your request to our support address with your account username and registered mobile number. We respond within two business days and guide you through identity verification before releasing or deleting data.

Account Settings

Log in and visit the privacy section under account settings to download a summary of your stored profile, transaction history and session logs. Full export requests go through our support team for verification.

DATA PRACTICES

How We Protect and Use Your Data

We encrypt account credentials and wallet identifiers using industry-standard protocols. Session tokens expire after inactivity to prevent unauthorized access. Payment data flows directly between your bKash, Nagad or Rocket app and our secure gateway; we store only the transaction reference and timestamp. Below are the key practices that shape how we handle your information day to day.

Collection and Purpose

We collect your mobile number, email, wallet identifiers and device data to verify your identity, process payments and maintain session security. We do not request more information than we need to operate your account and meet audit obligations.

Cookies and Tracking

Cookies store your login state, language preference and device fingerprint to detect duplicate sessions. You can clear cookies in your browser, but doing so will log you out and reset your display settings each visit.

Third-Party Sharing

We share transaction details with bKash, Nagad, Rocket and our payment processor to complete deposits and withdrawals. Game providers receive anonymized session data to load your table or slot. We do not sell personal data to advertisers or data brokers.

Your Rights

You can request a copy of your stored data, ask us to correct errors, or request deletion of records we no longer need for regulatory purposes. Contact our support team with your registered mobile number to start the process.

Common Data and Privacy Questions

We collect your mobile number, email address, wallet identifiers for bKash, Nagad or Rocket, and device fingerprint data. This information verifies your identity, processes payments and prevents duplicate accounts from the same device.

Yes. Log in and visit account settings to download a summary of your profile, transaction history and session logs. For a complete export of all stored records, contact our support team and complete identity verification.

We retain transaction and account records for the longer of operational need or legal obligation, typically three to seven years for financial records. Session logs and device data are kept for shorter periods unless needed for dispute resolution.

We share transaction details with bKash, Nagad, Rocket and our payment gateway to process deposits and withdrawals. Game providers receive anonymized session data. We do not sell your personal information to advertisers or data brokers.

Contact our support team via live chat or email with your registered mobile number. We will delete records we are not required to keep for regulatory purposes. Financial transaction logs must be retained for audit compliance.

We use cookies to keep you logged in, store your language preference and detect duplicate sessions. You can disable cookies in your browser settings, but this will log you out after each session and reset your display preferences.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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